Privacy Policy
Introduction
This Privacy Policy explains how Xylo Solutions collects, uses, discloses, and protects your information when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with applicable laws.
Information We Collect
We may collect various types of personal information from users and clients, including but not limited to:
• Full Name
• Email Address
• Phone Number
• Company or Business Name
• Project Brief or Requirements
• Shopify Store URL, Collaborator Code, and login credentials (if required)
• WordPress login credentials (if required)
• Facebook Ads Manager access or login details
• IP Address, browser type, and device information
• Website usage data through analytics tools
How We Collect Your Data
We collect your data through various means, including:
• Contact forms on our website
• Email communications
• Messaging platforms used for business communication
• Analytics tools like Google Analytics and Microsoft Clarity
• Direct intake during onboarding or project briefings
How We Use Your Information
We use the information we collect to:
• Understand your project needs and deliver tailored services
• Communicate with you about your project
• Set up and manage access to your platforms (Shopify, WordPress, Facebook)
• Improve our website’s performance and user experience
• Maintain internal records for project tracking and support
• Ensure compliance with applicable laws and regulations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor website activity, analyze trends, and enhance the user experience. These may include Google Analytics and Microsoft Clarity. You can adjust your browser settings to refuse cookies, although this may limit some website functionalities.
Sharing Your Information
We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary to:
• Provide requested services (e.g., hosting, analytics, third-party tools)
• Comply with legal obligations
• Protect the rights, safety, and property of Xylo Solutions, our clients, or others
Data Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL encryption, secure hosting environments, limited access to stored data, and best practices for sharing login credentials securely.
International Data Transfers
We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes the use of SSL encryption, secure hosting environments, limited access to stored data, and best practices for sharing login credentials securely.
Data Retention
We retain your personal information only as long as necessary to provide services and fulfill our legal obligations. After this period, data is securely deleted unless otherwise required for business or legal compliance.
Your Data Rights
Depending on your region, you may have the right to:
• Access the data we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Object to certain types of data processing
To exercise any of these rights, please contact us at xylosolutions@gmail.com
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at: